Which situation would NOT classify someone as a customer?

Which situation would NOT classify someone as a customer?

• A. A potential tenant when the agent manages rental property.
• B. An owner of listed property when the agent is a buyer's agent.
• C. A potential buyer at an open house when the agent is the listing agent.
• D. A potential buyer who engages an agent on floor duty for a property showing.

Answer: (D)

In real estate, understanding the distinction between customers and clients is crucial. A customer is someone who is not in a formal agency relationship with an agent but may still seek information or assistance. A client, on the other hand, has an established agency relationship, often with services and duties owed to them by the agent. The scenario involving a potential buyer who engages an agent on floor duty for a property showing constitutes a situation where the buyer is likely entering into a client relationship, particularly if the agent is providing representation during the showing. This implies that the agent is taking on responsibilities for the buyer’s interests, thereby making that buyer a client rather than a customer. In contrast, the other scenarios more clearly illustrate situations involving customers. For example, a potential tenant considering rental property managed by an agent, or an owner of listed property when the agent represents the buyer, are both examples where the individuals do not have an agency relationship with the agent. Additionally, a potential buyer at an open house who is interacting with the listing agent is not entering into a client relationship because the agent's duties are primarily to the seller, thus categorizing the potential buyer as a customer. Therefore, option D accurately identifies a scenario where the person is not simply a customer, but potentially

In real estate, understanding the distinction between customers and clients is crucial. A customer is someone who is not in a formal agency relationship with an agent but may still seek information or assistance. A client, on the other hand, has an established agency relationship, often with services and duties owed to them by the agent.

The scenario involving a potential buyer who engages an agent on floor duty for a property showing constitutes a situation where the buyer is likely entering into a client relationship, particularly if the agent is providing representation during the showing. This implies that the agent is taking on responsibilities for the buyer’s interests, thereby making that buyer a client rather than a customer.

In contrast, the other scenarios more clearly illustrate situations involving customers. For example, a potential tenant considering rental property managed by an agent, or an owner of listed property when the agent represents the buyer, are both examples where the individuals do not have an agency relationship with the agent. Additionally, a potential buyer at an open house who is interacting with the listing agent is not entering into a client relationship because the agent's duties are primarily to the seller, thus categorizing the potential buyer as a customer.

Therefore, option D accurately identifies a scenario where the person is not simply a customer, but potentially